Shipping Rates & Delivery Time

Free Shipping (Tracked):

• Australia & New Zealand: 5-7 Business Days
• United States: 5-7 Business Days
• Canada: 7-9 Business Days
• United Kingdom:  5-7 Business Days

Delivery Service: All orders are shipped through local couriers or express shipping companies such as DHL, UPS, or similar for international orders.

Notes:

• If the order is placed during the weekend, it will be shipped at the earliest on Monday.
• Additional validation may be required for orders with incomplete or incorrect addresses, which may delay delivery.
  
  

Shipping Details:

• Order processing may take 24 to 48 hours. Once the order is processed, you will receive a shipping confirmation email confirming that the order has been dispatched. During busy periods, it may take up to 4-5 days.
  
  
• Please note that all shipping times are calculated from the date of shipment.
  
  
• To track your order, visit our Order Tracking section or refer to the shipping confirmation email.
  
  
• In the rare event that your tracking number indicates that your package has been delivered but you have not received it, please contact us after confirming that it has not been left with your concierge, your mailbox, or neighbors.
  
  

• For remote locations such as Puerto Rico, Hawaii, and Alaska in the USA, or Tasmania in Australia, as well as other isolated areas available at checkout, longer delivery times may apply due to logistical challenges and distance.

If no one is available to receive the package, a notification card will be left or an email or SMS will be sent to arrange a new delivery appointment or pick up the package at a local collection point.

Have questions about delivery? Feel free to contact us at support@maternique.com or through our official form. Our customer care team will assist you within 24 hours.